Refund policy

Returns & Refunds

We want you to be completely happy with your furniture. As every piece is carefully restored and prepared by hand, we ask that you please read the following before placing your order.

Change of mind

For standard items purchased online, you have the right to cancel your order within 14 days of receiving your furniture. You then have a further 14 days to return the item to us.

Please contact us before arranging a return so we can provide the appropriate return information.

Furniture must be returned in the same condition in which it was received and must be handled with reasonable care. We reserve the right to make a deduction from a refund where an item has been damaged or its value has been reduced through handling beyond what would reasonably be allowed when inspecting the furniture.

Unless the item is faulty or not as described, the cost of returning furniture is the customer’s responsibility.

For large furniture items, we recommend using a suitable specialist furniture courier to ensure the piece is returned safely.

Bespoke and customised furniture

Items that have been made, painted or customised specifically to your requirements may not be eligible for cancellation due to change of mind.

This includes furniture finished in a specially requested colour or otherwise altered specifically at your request.

We will always confirm any bespoke or customised requirements with you before proceeding.

Faulty or incorrectly described items

Your statutory rights are not affected by this policy.

If your furniture arrives damaged, is faulty or is significantly different from its description, please contact us as soon as possible with photographs and details of the issue.

We will work with you to resolve the problem in accordance with your legal rights. Depending on the circumstances, this may include a repair, replacement or refund.

Refunds

Once an eligible return has been received and inspected, refunds will be processed using the original payment method.

Where a refund is due, we will process it within the timescales required by UK consumer law.

We cannot accept responsibility for furniture damaged during a return where it has not been packaged or transported with reasonable care.